Mission-Critical Airport Automation

BagOS is being implemented across multiple international airports. The client needed a standardized solution that can be deployed at airports of different sizes while running on the same Siemens logistics hardware, supporting fully automated baggage handling from check-in to boarding.

Challenge

• Each airport had unique infrastructure but needed a common software platform
• Tight coupling with Siemens logistics hardware and PLC systems required real-time control
• Baggage mishandling directly impacts passenger experience and airline operations
• The system needed to handle peak holiday traffic without degradation

Solution

• Standardized BagOS architecture adaptable to multiple airport sites
• Integration with Siemens logistics hardware and PLC systems
• Tray-based high-speed conveyor system to protect baggage during transport
• 100% accurate baggage delivery from check-in to boarding and vice versa

Architecture

Outcome

• 100% baggage routing accuracy across all deployed airports
• 99% on-time transfer SLA maintained consistently
• 60-80% manual touchpoint reduction through full automation
• System deployed and operational across multiple international airports

Tech Stack

• Backend: Java (J2EE), SmartGWT
• Protocols: PLC systems, Siemens logistics hardware