Privacy Policy

1. Who We Are

Eastgate Software JSC ("Eastgate", "we", "us", or "our") is an engineering services company headquartered at VCCI Tower, No. 09, Dao Duy Anh St., Dong Da Dist., Hanoi 100000, Vietnam. We operate additional offices in Aachen, Germany and Tokyo, Japan.

For questions about this policy, contact us at contact@eastgate-software.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information: your name, email address, and phone number
• Company information: organization name, role, and project details
• Communication content: messages submitted via contact forms or email
• Technical data: IP address, browser type, and pages visited (via cookies and analytics)

3. How We Use Your Information

We use collected information to:

• Respond to your enquiries and service requests
• Maintain internal records of client and prospect interactions
• Improve our website, services, and marketing materials
• Send relevant updates, case studies, or offers - only where you have opted in or have an existing relationship with us
• Comply with legal and regulatory obligations

We will never sell, rent, or distribute your personal information to third parties without your explicit consent, except where required by law.

4. Cookies

Our website uses cookies to analyse traffic patterns and improve the user experience. Cookies are small files stored on your device that help us understand how visitors interact with the site.

You can accept or decline cookies through your browser settings. Declining non-essential cookies will not affect your ability to use the site, though some personalisation features may be limited.

We use Google Analytics (GA4) for aggregated, anonymised traffic analysis. No personally identifiable data is shared with Google through this integration.

5. Data Security

We implement appropriate physical, electronic, and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Eastgate is ISO 27001:2013 certified. Our information security management system is audited annually against this standard.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site you visit.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data where we have no legitimate basis to retain it
• Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at contact@eastgate-software.com.

8. Policy Updates

We may update this policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.